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Booking terms

Our Kennels & Cattery book up very quickly, if you have a last minute holiday/trip booked or are about to book one, we strongly advise to call first to check availability and not to fill out this form.

By filling out this form you are agreeing to book your Pets into the Kennels/Cattery

We may ask you for full payment at the time of booking or a 50% Deposit.

This is non-refundable unless- During Off  Peak Periods ,You cancel the booking outside 21 days of the start of your booking for which you will be offered a full refund.
***July/August/Christmas & Any School Holidays are payable in full at the time of the booking. This is non refundable in the event of cancellation***

– Cancellation (For any reason: including, injury to, or death of your pet. Holiday cancellation due to personal circumstances, poor health, weather, flight cancellation or death of a family member)

If you cancel within the 21 day period we reserve the right to charge you a Cancellation Fee, irrespective of whether a deposit has been paid or not. The cancellation Fee will be the outstanding balance of the whole booking.

– If your collect your pet early or adjust your booking you will still be charged for the original booking, unless the booking is extended, for which we will add the extra days charges.

Most pet insurance or holiday insurance will reimburse kennel fees due to cancellation of holiday plans. Please check with your insurer and/or policy documents and make sure you have adequate cover in the event of cancellation.

– No animal will be accepted unless proof of inoculation is furnished upon arrival

– Check list
Valid Vaccination Certificate
Food if required ie special diet etc
All items such as leads,toys beds etc to be clearly marked with names
Emergency Contact numbers
Vets details
Any other special information we may require.
– Any dog we have been given permission to walk off the lead is done so at your own risk.

If you only wish to enquire about the kennels, please just send us an email at the address above, or call us and we will be happy to help.

We aim to respond to your bookings immediately but this may not always be possible, so please allow us some time to confirm your booking, which will be by return email.

We may contact you by telephone if we do not have space to accommodate your request.

Please do not fill out the booking form if you only wish to make an enquiry.

Many Thanks
Richard, Jane & Hayley Lousada